Terms of Use

These Terms of Use govern your access to and use of the TRAKO AI INC website, applications, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

If you are using the Services on behalf of a company, employer, or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “you” means both you and that entity.

If you and TRAKO AI INC have signed a separate written agreement covering the Services, that agreement will control to the extent there is a conflict with these Terms.

You may use the Services only if you can form a legally binding contract and your use complies with applicable law. You are responsible for keeping your registration information accurate and your credentials secure.

You are responsible for all activity that occurs under your account, including activity by team members, contractors, or other authorized users associated with your organization.

Certain TRAKO services are offered on a paid subscription basis. You agree to pay all fees described in your order form, invoice, pricing page, or other purchasing flow. Unless otherwise stated in writing, fees are non-refundable except where required by law.

Subscriptions may renew automatically for additional billing periods unless you disable auto-renewal or notify us before the renewal date. If pricing changes apply to a future renewal term, we will make those changes effective prospectively.

You are responsible for any applicable taxes, duties, or similar governmental charges other than taxes based on TRAKO AI INC’s net income.

We work to keep the Services available, secure, and reliable, but availability may be affected by maintenance, upgrades, third-party dependencies, or events outside our reasonable control.

Your use of the Services is also subject to our Privacy Policy, which explains how we collect, use, and safeguard personal information.

Content you upload to the Services will be treated as confidential information, except where disclosure is necessary to operate, secure, support, or improve the Services, where you authorize disclosure, or where disclosure is required by law.

You retain ownership of your documents, data, files, text, and other content submitted to the Services (“Customer Content”).

You grant TRAKO AI INC a limited, non-exclusive, worldwide license to host, store, reproduce, process, transmit, and display Customer Content solely as needed to provide, maintain, secure, support, and improve the Services, and as otherwise described in these Terms and our Privacy Policy.

You represent that you have all necessary rights, permissions, and lawful basis to submit Customer Content to the Services and to allow us to process it on your behalf.

The Services, including the software, workflows, visual design, branding, text, graphics, and underlying technology, are owned by or licensed to TRAKO AI INC and are protected by intellectual property and other applicable laws.

Except for the limited rights expressly granted in these Terms, no right, title, or interest in the Services or TRAKO AI INC intellectual property is transferred to you.

You may not use the Services to violate law, infringe the rights of others, distribute malware, interfere with normal platform operations, probe or test vulnerabilities without authorization, or attempt to gain unauthorized access to any account, system, or network.

You may not reverse engineer, resell, lease, sublicense, mirror, or exploit the Services in a manner not expressly permitted by TRAKO AI INC, except to the limited extent such restriction is prohibited by applicable law.

If your use case is subject to industry-specific or geographic regulations, you are responsible for determining whether the Services are suitable for your intended use and for complying with those requirements unless we have expressly agreed otherwise in writing.

TRAKO AI INC may provide AI-assisted summaries, extraction, classification, recommendations, alerts, or other generated outputs. These features are intended to support human workflows, not replace human review or professional judgment.

AI-generated outputs may contain inaccuracies, omissions, or outdated inferences. You are responsible for reviewing and validating outputs before relying on them for legal, operational, procurement, finance, or compliance decisions.

We may suspend or terminate access to the Services if you materially breach these Terms, fail to pay amounts due, create security risk, or use the Services in a harmful or unlawful manner.

You may stop using the Services at any time. If a subscription ends or is terminated, your right to access the affected Services ends when the applicable term expires or termination becomes effective.

Subject to your plan and any written agreement with us, TRAKO AI INC may provide a reasonable opportunity to export Customer Content after termination. After that period, we may delete retained Customer Content unless we are legally required to keep it.

We may update these Terms from time to time to reflect changes in the law, the Services, or our business practices. Updated Terms will become effective when posted unless a later date is stated.

We may also modify, improve, replace, or discontinue portions of the Services. If a material change negatively affects a paid subscription, we will use reasonable efforts to provide notice where appropriate.

To the fullest extent permitted by law, the Services are provided “as is” and “as available.” TRAKO AI INC disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, completely secure, or that all content or outputs generated through the Services will be accurate or fit for your intended purpose.

To the fullest extent permitted by law, TRAKO AI INC and its affiliates, officers, employees, contractors, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities, arising out of or related to the Services.

To the fullest extent permitted by law, TRAKO AI INC’s aggregate liability arising out of or related to the Services will not exceed the amount paid by you to TRAKO AI INC for the applicable Services during the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

If you have questions about these Terms, please contact TRAKO AI INC at legel@trako.ai.