Privacy Policy

This Privacy Policy explains how TRAKO AI INC (“TRAKO,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects information when you visit our website, use our applications, or interact with our services.

This policy applies to information collected through the public website, product interfaces, customer communications, and other services we provide. Where a customer uploads documents or data to the platform for processing, that customer may control the content and purposes of processing in connection with its use of the services.

We may collect account and contact information such as name, company name, work email address, phone number, login identifiers, billing details, and related organizational information.

We may collect product and technical usage information such as IP address, browser type, device information, pages visited, session data, referral URLs, time zone, clicks, feature interactions, and log data used for security and performance monitoring.

We may collect files, contracts, invoices, metadata, messages, and other content you or your organization submit to the platform. Those materials may include personal information contained in the documents themselves.

We may also collect cookie and similar technology data used to remember preferences, secure sessions, understand traffic patterns, and improve how the site and services perform.

We use information to provide, operate, maintain, secure, support, and improve the Services. This includes account administration, authentication, onboarding, billing, troubleshooting, customer support, feature development, and service analytics.

We may use information to communicate with you about account activity, legal notices, security alerts, updates, product changes, and marketing communications where permitted by law. You can opt out of marketing communications at any time.

We may use uploaded content and usage signals to power contract intelligence workflows, extraction, validation, summarization, and other AI-assisted platform functionality.

TRAKO AI INC uses automated systems and AI-assisted tooling to analyze documents, extract structured data, identify signals, and generate outputs that support customer workflows.

When a customer submits content to the platform, we process that content on the customer’s behalf to provide the requested services. Customers are responsible for ensuring they have the rights and lawful basis to submit content to the platform.

Where required by law or contract, we will handle customer content in accordance with our data protection commitments, applicable data processing terms, and documented service practices.

We use cookies and similar technologies to keep the site functioning, maintain secure sessions, remember preferences, and understand site performance. Some cookies are essential to core functionality and cannot be disabled through the site experience.

Optional cookies may be used for analytics or marketing-related measurement. Our cookie banner lets you accept all cookies, keep essential cookies only, or save customized preferences. You can also revisit your settings from the footer of the website.

Most browsers also allow you to manage or delete cookies through browser settings. If you block certain cookies, parts of the site or services may not function properly.

We do not sell personal information for money. We may share information with trusted service providers and subprocessors that help us host, secure, analyze, support, and operate the Services, subject to appropriate contractual and security safeguards.

We may share limited information with payment processors, billing providers, infrastructure providers, customer support tools, analytics providers, and professional advisors as reasonably necessary to operate the business and deliver the Services.

We may disclose information where required by law, legal process, or governmental request, or where we reasonably believe disclosure is necessary to protect rights, investigate fraud, enforce agreements, respond to security incidents, or protect users and the public.

If TRAKO AI INC is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction subject to applicable law.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. These safeguards may include encryption, access controls, monitoring, logging, and internal security practices.

No system can be guaranteed to be completely secure, and we cannot promise absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of suspected unauthorized use.

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. Retention periods may vary depending on the type of information and the nature of the customer relationship.

Depending on where you are located and how the Services are configured, information may be stored and processed in countries other than your own. Those countries may have data protection laws that differ from the laws of your jurisdiction.

Where required, we take steps designed to support lawful transfers of personal information, including contractual safeguards or other transfer mechanisms recognized by applicable law.

Depending on your location and applicable law, you may have rights to request access to personal information, request correction, request deletion, object to certain processing, restrict processing, withdraw consent where processing is based on consent, or request portability of certain data.

If your personal information is processed through a customer’s use of the Services, you should direct your request to that customer first, because they may control the account and the relevant data. We will assist our customers where appropriate and required.

You may opt out of marketing emails by using the unsubscribe link in those emails or by contacting us directly at privacy@trako.ai.

The Services are intended for business users and are not directed to children. We do not knowingly collect personal information directly from children in a manner requiring parental consent under applicable law.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will post the revised version on this page and update the effective date. Where required by law, we will provide additional notice.

If you have questions, requests, or complaints regarding this Privacy Policy or TRAKO AI INC privacy practices, contact us at privacy@trako.ai.